Return Material Authorisation

FORM-RMA-WARRANTY Type: Return for Warranty Application
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Instruction: Please ensure all fields are completed accurately to avoid delays in processing your warranty application.
01Applicant Details
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02Warranty Itemization

Please upload a clear photo or scan of the original invoice.

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Part Number Description of Part Qty Product Photo Del

03Formal Declaration
By selecting and submitting a form you agree to the terms and conditions as outlined below, The warranty application is to facilitate the return of a product or part deemed warrantable for repair or replacement. The assessment process determines the eligibility on the following criteria, terms and conditions. ADE’s obligations and liability under this warranty is limited to replacing or repairing free of charge at its factory or an approved worksite, including third party suppliers. - The policy applies to all ADE products in relation to the quality of material and workmanship and where the product is used for its designed and intended purpose and not damaged due to neglect or using outside of these parameters. - A twelve (12) calendar months warranty period applies to any parts proving defective in materials or workmanship from date of commissioning and not exceeding eighteen (18) calendar months from date of despatch from our works but does not include any installation or transportation costs. - ADE will repair or replace at ADE’s discretion, any new replacement parts purchased from ADE that are not supplied under a warranty and proves defective in material or workmanship within ninety days from the date of delivery to the initial user. - Warranty work will be carried out within standard day shift working hours, Monday to Friday inclusive. Additional costs incurred in carrying out approved warranty repairs outside of this time will be to client’s expense. - This Warranty is in lieu of all other warranties expressed or implied, and ADE shall not be liable for any consequential loss or damages. This warranty covers only items manufactured by ADE, the products of other companies and trade accessories are covered by such warranties as are given by the respective manufacturers. - No warranty of any kind is made or shall be imposed, with respect to: 1. The Products that have been subject to operation in excess of recommended capacities, misuse, negligence or accident, or have been altered or repaired in an unauthorized manner, or using other than approved parts. 2. Accessory items, attachments, tools or implements not produced by ADE. 3. A product that has been used with an implement, attachment, accessory or equipment that created an excessive workload or stress upon a product or any part or component thereof. 4. Any liability whether in contract, tort or strict liability arising out of warranties or representations, or defects from any cause, shall be limited exclusively to the repair or replacement of parts under the conditions aforesaid. ADE is not responsible for direct or indirect, accidental or consequential damages or loss of use for any reason, including but not limited to, economic losses or other business expenses or costs resulting from a Warrantable failure. 5. Our policy is one of continuous improvement and we reserve the right to change specifications or equipment at any time without incurring obligation to incorporate such improvements in any machine previously supplied.
04Authorisation

Please provide your digital signature below:

05Next Steps in Process
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Assessment

Your application will be reviewed for eligibility based on warranty criteria.

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RMA Issuance

Approved requests receive an RMA number and freight label for return.

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Final Resolution

Upon receipt and final inspection, credit or replacement will be processed.

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Urgent Replacement Needed?

If the part is required urgently, please send an URGENT PO (referencing your RMA). We will arrange a replacement part immediately to avoid delays. Note: The failed part must still be returned within 30 days to complete the warranty process and avoid standard invoicing.



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